FAQ

1. Where do you ship?
We currently ship exclusively within Poland.

2. What products do you sell?
We specialize in pet beds and pet cots designed for comfort, relaxation, and everyday pet care.

3. How long does delivery take?
Orders are processed within 1–3 business days and delivered within 2–7 business days after dispatch.

4. How can I track my order?
You will receive tracking details by email once your order has been shipped.

5. Can I return my order?
Yes, you can return your order within 14 days of receiving it. Items must be unused and in their original packaging.

6. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. What if my pet bed or cot arrives damaged?
Please contact us within 7 days with photos of the damage. We will arrange a replacement or refund.

8. Are your pet beds suitable for dogs and cats?
Yes, many of our products are suitable for both dogs and cats depending on the size and design.

9. Do you offer different sizes and styles?
Yes, we offer a variety of pet bed sizes, colors, and styles depending on product availability.

10. Are your products easy to clean?
Care instructions may vary by product. Please review individual product descriptions for cleaning and maintenance details.

11. What payment methods do you accept?
We accept secure Shopify payment methods, including major credit and debit cards.

12. How can I contact you?
Email: peternyavyu@gmx.net
Phone: 533058555